Frequently Asked Questions

Welcome to the Jelly Kvlt FAQ section! Here, we’ve gathered answers to some of the most common questions to help you navigate your cosmic shopping journey.

If you don’t find the answer to your question here, feel free to reach out to us via our contact form. We're here to assist you and ensure your experience is as stellar as possible.

Shipping and Returns

How long does it take to create my Jelly Kvlt gear?

Most Jelly Kvlt products are made to order and generally require 2–7 business days for preparation before shipping.

Certain products, including selected wallets and bags, may require 5–10 business days.

These estimates include a small allowance for order management and production delays. Processing normally takes place Monday to Friday, excluding public holidays.

Shipping transit time is added separately. You can check the estimated delivery dates displayed on the product page.

When will my order arrive?

Your estimated delivery time includes order processing + shipping transit.

Once your order has been prepared, estimated transit times are:

  • Belgium: 3–4 business days
  • Latvia: 2–3 business days
  • Other eligible European destinations: 5–10 business days
  • United Kingdom: 4–8 business days
  • United States: 7–10 business days
  • Canada: 4–10 business days
  • Australia: 7–20 business days
  • New Zealand: 10–20 business days
  • Switzerland, Norway, Iceland and Liechtenstein: 5–9 business days
  • Japan: 4–10 business days
  • Other eligible international destinations: 7–20 business days

Most products require an additional 2–7 business days for preparation. Certain products may take longer.

The estimated dates displayed on product pages take both stages into account. Delivery dates are estimates and may vary depending on your order and destination.

We ship to selected destinations worldwide. Available shipping options are confirmed at checkout.

What about unexpected delays?

Delivery estimates may occasionally change due to production delays, carrier disruptions, customs inspections, public holidays or increased seasonal demand.

If your order contains multiple items, they may also arrive in separate packages.

If your parcel appears significantly delayed or its tracking information has stopped updating, please contact support@jellykvlt.com with your order number. We'll be happy to look into it.

How Are Jelly Kvlt Products Packaged for Shipment?

Packaging varies depending on the product, production partner, and shipping destination.

Your Jelly Kvlt items may arrive in protective mailers, inner sleeves, or cardboard boxes. Orders containing multiple products may also be shipped in separate packages.

Packaging materials, recycled content, and local recycling or composting options can vary between fulfillment centers. We therefore cannot guarantee a specific packaging composition or recycled-material percentage for every order.

We recommend following the disposal instructions provided on the packaging and checking your local recycling guidelines.

If you have any questions about your shipment, please contact support@jellykvlt.com.

Do you offer free shipping ?

Yes! Shipping is free for all orders delivered within Belgium.

For other eligible destinations, free shipping applies to orders of €120 or more, or the equivalent in your checkout currency. Certain bundles may also qualify for free shipping.

The shipping options available for your order are always shown at checkout.

What is Jelly Kvlt's Return Policy?

You may request a return within 14 calendar days of receiving your order, subject to applicable conditions and legal exceptions.

For ordinary returns or changes of mind, return shipping costs are generally the customer's responsibility. We do not automatically provide prepaid return labels.

To request a return, use the available return options in your customer account or contact support@jellykvlt.com. We'll provide the appropriate return instructions.

Damaged, defective or incorrect products are handled separately, in accordance with applicable consumer protection laws.

Read our full Returns & Refunds Policy for details about withdrawal rights, return conditions, exceptions and refunds.

Will I have to pay customs duties or import taxes?

Depending on your delivery destination and where your order is shipped from, customs duties, import taxes or carrier handling fees may apply.

For deliveries within the European Union: shipments between EU member states are generally free from import customs duties. However, products shipped into the EU from a non-EU production facility may be subject to import charges, including certain low-value shipments.

For deliveries to the United States: imported products may be subject to customs duties under current U.S. import regulations. Products shipped domestically within the U.S. are not subject to import customs duties.

For other international destinations: local customs and tax rules vary by country.

Some charges may be collected during checkout, while others may be assessed upon importation or delivery.

Please check the information displayed at checkout. If you're unsure about potential import fees for your order, contact us before purchasing.

Is a slight smell when unpacking normal?

Some freshly manufactured products may have a slight temporary odour when first unpacked, due to the materials, printing process or packaging. Allow the item to air out in a well-ventilated space before use; the odour normally fades after a short time.

A slight temporary odour alone is not considered a product defect. However, if an odour is unusually strong, persistent, or accompanied by another product issue, please contact support@jellykvlt.com so we can assess the situation.

How can I ensure my order arrives in time for Christmas?

We recommend placing your holiday orders as early as possible.

Since Jelly Kvlt products are generally made to order, both preparation and transit times need to be considered. During the holiday season, production facilities and shipping carriers may experience higher volumes and longer delivery times.

Please check the estimated delivery dates displayed on each product page and allow additional time for unexpected delays.

Unless explicitly stated otherwise, delivery before Christmas cannot be guaranteed.

Products and Orders

Do you have a size guide for the leggings?

Yes, we do! All our products have a sizing guide and you can also check out our Leggings and pants size guide and our body measurement guide for detailed measurements.

How to distinguish our Leggings: Full Length vs. Yoga Leggings?

Our Yoga Leggings feature a supportive triangle-shaped gusset crotch and a small inside pocket for essentials.

What are the Waist Height Varieties?

What Material Thickness and Compression Levels?

Do you offer inclusive sizing?

At Jelly Kvlt, we aim to offer a variety of fits and sizes across our collections, including extended sizing up to 6XL on selected products.

However, size availability varies depending on the garment, design, and production partner. Not every style is available in every size.

We recommend checking the available size options and detailed sizing charts on each product page before ordering.

If you're unsure about your measurements or need help finding the right fit, please contact support@jellykvlt.com. We'll be happy to help you.

What Activities are Suited for the Leggings?

Our leggings are crafted for gym workouts, yoga, leisure, power walking, running, cycling, or even work.

What are the Optimal Choices depending on Workout Intensity?

  • Light Workouts: Recommended Yoga Leggings and Yoga Capri Leggings
  • Leggings with Pockets: Recommended for carrying essentials, offering a snug fit and mild compression. Browse them here.

How do I care for my Jelly Kvlt apparel?

To ensure your Jelly Kvlt garments continue to look celestial, we recommend the following care practices:

  • Washing: Machine wash cold with similar colors. Avoid using bleach.
  • Preparation: Turn your apparel inside out before washing.
  • Drying: Air dry or tumble dry on the lowest heat setting.
  • Avoiding Damage: Be mindful of rough surfaces and sharp objects.

Thank you for choosing Jelly Kvlt. These steps help extend the life of your apparel and protect our cosmic playground.

Will the Vibrant Colors Stay After Wash?

Following the care instructions on your product label helps preserve the vibrancy of your Jelly Kvlt prints over time.

We recommend avoiding bleach and excessive heat, and washing and drying your garments according to their specific care instructions.

Some fading or wear may naturally occur depending on the fabric, frequency of use, and washing conditions.

Proper care helps extend the life of your favourite pieces and keep their artwork looking its best.

What About the Stretching and Color Integrity?

Our leggings are crafted with a white base fabric that may reveal slightly when stretched, but this is normal and does not compromise coverage or quality.

What is the 2-Year Warranty on Jelly Kvlt Products?

Consumers in the European Union generally benefit from a legal guarantee of conformity of at least two years from delivery, subject to any more favourable national consumer protection laws.

This protection is separate from the statutory 14-day right of withdrawal and ordinary returns.

If a product is defective or does not match its description, the remedies available under applicable law may include:

  • Repair or replacement at no cost to the consumer.
  • An appropriate price reduction.
  • A refund where the relevant legal conditions are met.

Customers outside the EU may benefit from different protections under their local laws.

To report a product issue, please contact support@jellykvlt.com with your order number, a description of the problem, and photographs where reasonably possible.

For more information, please consult our 2-Year Warranty and Returns & Refunds Policy.

Nothing in this FAQ limits your mandatory consumer rights.

What is the UPF rating on some Jelly Kvlt products?

UPF, or Ultraviolet Protection Factor, is a rating system that measures the amount of UV radiation that can penetrate fabric and reach your skin. A higher UPF rating indicates better protection. For example, a UPF 50+ rating means that only 1/50th (or 2%) of the sun's UV rays can pass through the fabric, effectively blocking 98% of harmful UV radiation.

Jelly Kvlt products are designed with your safety in mind, featuring various UPF levels for superior UV protection. Our activewear includes items with UPF 50+, ensuring your skin stays safe during outdoor activities by blocking 98% of harmful UV rays. Check individual product descriptions for specific UPF ratings to choose the best protection for your needs while enjoying our stylish and functional designs.

For more information about UPF classifications and standards, visit the Skin Cancer Foundation and MD Anderson Cancer Center​.

What is the OEKO-TEX 100 Standard Certification?

The OEKO-TEX 100 Standard is a globally recognized certification system for textiles, testing them for harmful substances to ensure safety and quality. Here are the key points about this certification:

Certification Scope: The OEKO-TEX 100 Standard certifies textiles and textile products at all stages of production, including raw materials, intermediate products, and end products.

Harmful Substances Testing: This certification ensures that textiles are free from harmful substances. The tests include checks for:

  • Legally banned and controlled substances.
  • Chemicals known to be harmful to health but not yet regulated.
  • Parameters for health care.

Product Classes: The certification has four product classes, based on the intended use of the textile:

  • Class I: Textiles and textile toys for babies and toddlers up to three years old (most stringent requirements).
  • Class II: Textiles used close to the skin (e.g., underwear, bed linen, T-shirts).
  • Class III: Textiles used away from the skin (e.g., jackets, coats).
  • Class IV: Furnishing materials (e.g., curtains, upholstery fabrics).

Independent Testing: Products are tested and certified by independent OEKO-TEX partner institutes, ensuring impartiality and reliability.

Annual Renewal: Certification must be renewed annually, ensuring that products continue to meet stringent criteria.

Consumer Confidence: The OEKO-TEX 100 Standard label provides consumers with confidence that the textiles they are purchasing are safe for their health and free from harmful chemicals.

Summary: The OEKO-TEX 100 Standard certification is a mark of safety and environmental responsibility, indicating that textiles have been tested and verified to be free from harmful substances.

Do you offer bulk orders?

Yes, bulk purchases are possible and pricing or conditions can be discussed depending on the products and quantities you need. For larger orders, please contact us at info@jellykvlt.com so we can discuss your project.

Do you offer custom orders or designs for sports teams?

For special requests, custom projects, or sports team orders, feel free to send us the details of your project at info@jellykvlt.com. We’ll get back to you to discuss the possibilities, and if it’s feasible, we’ll be happy to help.

Jelly Kvlt’s Tree Planting and Plastic Removal Program

Planetary Renewal Project

What does the Planetary Renewal Project support?

Through GoodAPI, Jelly Kvlt contributes to tree-planting and plastic-collection projects. Our programme is currently set to fund one tree and the collection of the equivalent of 10 plastic bottles per item sold. Jelly Kvlt pays for these contributions; no additional customer payment is required.

Where do our contributions go?

The tree-planting project currently listed in our GoodAPI account is in Kilifi, Kenya. Project locations, partners and plastic-collection programmes may change over time. For up-to-date information about GoodAPI's environmental projects, explore the GoodAPI website.

How can I follow the results?

GoodAPI provides periodic reports and certificates for our programme. Follow the contributions recorded for Jelly Kvlt on our public impact dashboard, or visit the GoodAPI website to learn more about the projects. These contributions do not make our products carbon neutral or free from environmental impact.

Jelly Kvlt Affiliate Program

Become a partner

I'm interested in selling Jelly Kvlt products in my store. Is that possible?

We’re very open to the idea of having Jelly Kvlt products available in selected stores. Please contact us at info@jellykvlt.com so we can discuss your shop, your needs, and the possibilities together.

What is the Jelly Kvlt Affiliate Program?

The Jelly Kvlt Affiliate Program allows eligible partners to earn rewards by promoting our original, artist-designed fashion and accessories.

Share Jelly Kvlt with your audience and discover opportunities to collaborate with a creative independent brand.

Learn more about the program, eligibility, and available benefits on our Affiliate Program page.

How can I start earning commissions?

Approved affiliates can earn commissions on eligible sales tracked through their personal UpPromote referral links, according to the terms of the program.

Applications are reviewed individually, and commission eligibility is confirmed upon approval.

A promotional discount code shared with a creator's audience does not automatically make that creator an affiliate.

What are the benefits of joining?

Approved affiliates receive access to their referral tracking dashboard and can earn commissions on eligible sales.

Other benefits, such as gifted products or special collaborations, are arranged separately and are not automatically included in the affiliate program.

Interested in creating photos or videos for Jelly Kvlt? Visit our Creator Collaborations page to explore other opportunities.

How do I join the Jelly Kvlt Affiliate Program ?

Visit our Affiliate Program page to learn more and submit your application through UpPromote.

We review applications individually before confirming any partnership.

If you're more interested in a creative content collaboration, you can also explore our Collabs page.

About Jelly Kvlt

Our Journey

Born in Belgium, Jelly Kvlt creates activewear, swimwear, hoodies, and accessories featuring bold original artwork.

What began as a cosmic-inspired creative project has evolved into a wider universe of wearable art, celebrating comfort, movement, and self-expression.

Our designs explore a variety of artistic worlds: cosmic patterns, surreal florals, gothic atmospheres, folklore and mythology, abstract textures, and dreamlike landscapes.

Many of our products are made to order through independent production partners. Materials and manufacturing locations may vary depending on the product and delivery destination.

We are also exploring creative collaborations with artists and creators who share our passion for distinctive design.

From yoga and everyday wear to festivals, travel, and beach days, Jelly Kvlt invites you to express your individuality.

Embrace Your Cosmic Style.

Discover more on our About Jelly Kvlt page.

How do Cosmic Kredits work?

Cosmic Kredits is Jelly Kvlt's rewards program, powered by Smile.io. Earn points when you shop and through selected activities, then redeem them for discounts on future orders.

How to Earn Cosmic Kredits

  • Place an order: Earn 3 Cosmic Kredits for every €1 spent.
  • Create an account: Receive 100 Cosmic Kredits.
  • Celebrate your birthday: Receive 200 Cosmic Kredits.
  • Like us on Facebook: Earn 50 Cosmic Kredits.
  • Follow us on Instagram: Earn 50 Cosmic Kredits.

How to Redeem Your Points

Redeem 200 Cosmic Kredits for €2 off an order.

You can check your available points and rewards through the Jelly Kvlt rewards panel.

Refer a Friend

Share Jelly Kvlt with a friend through our referral program:

  • Your friend receives: A €3 discount coupon.
  • You receive: A €3 discount coupon after your friend places their first order, subject to the referral conditions.

Good to Know

Product reviews do not currently earn Cosmic Kredits. Additional earning opportunities and reward conditions are displayed in the rewards panel.

Points, discounts and referral rewards are subject to the program's current terms and eligibility requirements.

What is the Jelly Kvlt newsletter?

Joining the Jelly Kvlt newsletter means diving into our cosmic universe and enjoying numerous exclusive benefits:

  1. 10% off your first order: Sign up and receive a promo code to make your first purchase with style.
  2. Stay updated on new collections: Be the first to discover our latest collections and special promotions.
  3. Access to exclusive offers: We regularly share promotional offers reserved for our subscribers.

Sign up today to enjoy privileged access to the Jelly Kvlt universe and embrace your cosmic style with unique perks!