Returns & Refunds Policy

At Jelly Kvlt, we want you to be happy with your purchase. If an item isn't quite right or you experience a product issue, we're here to help.

This policy explains our return and refund procedures, your right of withdrawal where applicable, and how we handle damaged, defective or incorrect products.

Nothing in this policy limits or excludes your mandatory consumer rights under applicable law.

1. 14-Day Return Policy

You may request a return within 14 calendar days of receiving your order, subject to the conditions below and any applicable legal exceptions.

For customers in the European Union and the United Kingdom, statutory withdrawal or cancellation rights apply in accordance with local consumer protection laws.

For customers in other countries, Jelly Kvlt offers a voluntary 14-day return period unless applicable local law provides additional rights.

For orders delivered in multiple shipments, the applicable statutory withdrawal period generally begins when the last item from the order is received.

2. How to Request a Return

To request a return or exercise your right of withdrawal, contact us at:

support@jellykvlt.com

Please include:

• Your order number
• The item or items concerned
• Your request to return the item or withdraw from the purchase

You do not need to provide a reason when exercising a statutory right of withdrawal.

We will provide the appropriate return address and instructions. Because our products are fulfilled through different production partners, the return address may vary depending on the item and destination.

Please contact us before shipping your return so we can direct it to the correct address. This practical request does not restrict your statutory right to withdraw by sending us a clear statement within the applicable deadline.

Where an online withdrawal function is available on our website, it may also be used to submit a withdrawal request.

3. Return Shipping Costs

For ordinary returns, including a change of mind:

• The customer is responsible for the direct cost of returning the item, provided this was disclosed before purchase and applicable law permits it.
• Jelly Kvlt does not automatically provide prepaid return labels.
• We recommend using a tracked shipping service or another method providing proof of dispatch.

Please do not return items to the address shown on the original shipping label unless we specifically confirm that address.

Return shipping costs for defective, incorrect or non-conforming products are handled separately and will not be charged to the customer where applicable consumer law requires a free remedy.

4. Condition of Returned Items

We kindly ask that returned items be handled with care and sent back complete, including any accessories and tags where applicable.

For voluntary returns outside statutory withdrawal rights, items should be unused, unworn and in their original condition. Original packaging is preferred where reasonably possible.

For statutory withdrawals, customers may inspect and try on products as they would in a physical store to establish their nature, characteristics and fit.

If an item has been handled beyond what is reasonably necessary for this purpose, a deduction may be made for any resulting loss in value, where permitted by applicable law.

The absence of original packaging does not automatically remove a statutory right of withdrawal.

5. Right of Withdrawal — European Union

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase without giving a reason.

Withdrawal period

You have 14 calendar days from the day you, or a person you designate, receive the goods to notify us of your decision to withdraw.

Returning the goods

After notifying us of your withdrawal, you have another 14 calendar days to send the goods back.

Refunds

We will reimburse the payments required by applicable law, including the cost of the least expensive standard delivery option offered at checkout where required.

Any additional delivery costs resulting from choosing a more expensive shipping method are not normally refundable.

Refunds will be made using the original payment method, unless another method is expressly agreed.

Reimbursement will be made without undue delay and no later than 14 calendar days after we receive your withdrawal notification.

We may withhold reimbursement until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Your statutory withdrawal rights remain unaffected by our voluntary return procedures.

6. International Returns

United Kingdom

Customers in the United Kingdom benefit from applicable statutory cancellation and consumer protection rights.

Ordinary returns may involve international shipping or customs procedures. Any applicable return costs are handled according to the information provided before purchase and local consumer law.

United States and Canada

For ordinary returns, please contact us within 14 calendar days of delivery.

We will provide the appropriate return address and instructions.

Return shipping costs are generally the customer's responsibility unless the product is defective, incorrect or non-conforming, or applicable law provides otherwise.

Other Countries

For customers in other destinations, our voluntary 14-day return policy applies where available, without limiting any mandatory local consumer rights.

International returns may be subject to customs formalities or carrier handling charges. Please contact us before sending a parcel to avoid unnecessary shipping or customs issues.

7. Damaged, Defective or Incorrect Products

If your order arrives damaged, contains an incorrect item or does not conform to what was ordered or advertised, please contact us as soon as reasonably possible.

Email support@jellykvlt.com with:

• Your order number
• A description of the issue
• Clear photographs of the product and the problem, where reasonably possible

We will review your request and determine the appropriate solution in accordance with applicable consumer law.

Depending on the circumstances, this may involve repair, replacement, a price reduction or a refund.

Where the issue is covered by applicable legal guarantee or warranty rights, the remedy will be provided without charge to the customer as required by law.

Product defects and non-conformity claims are handled separately from ordinary returns and are not restricted to our 14-day return period.

For more information, please see our 2-Year Warranty.

8. Non-Returnable Items & Legal Exceptions

Certain products may be excluded from statutory withdrawal rights where a specific legal exception applies.

Examples may include:

• Goods genuinely manufactured according to a customer's individual specifications or clearly personalised for that customer
• Sealed goods that are unsuitable for return for health protection or hygiene reasons, where the relevant legal conditions are met and the seal has been broken after delivery
• Other products covered by applicable statutory exceptions

Made-to-order or print-on-demand production does not automatically mean an item is legally personalised or excluded from withdrawal rights.

Similarly, clothing and swimwear are not automatically excluded from statutory withdrawal rights simply because of their product category.

Gift cards are generally non-refundable except where required by applicable law.

Sale and discounted items are not automatically excluded from statutory withdrawal rights.

Any applicable exception must be assessed according to the nature of the product and the relevant consumer protection rules.

9. Exchanges

We do not offer direct exchanges for ordinary returns.

If you would like a different size, colour or design, you may request a return where eligible and place a separate new order.

This does not affect your right to receive a replacement product as a legal remedy for defective or non-conforming goods where applicable.

10. Refund Processing

Once a voluntary return has been received and assessed, we will notify you of the outcome.

For approved voluntary returns outside a statutory withdrawal procedure, refunds are normally issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process the transaction.

If more than 15 business days have passed since we confirmed your refund, please contact support@jellykvlt.com.

Where a statutory withdrawal or refund right applies, the deadlines and reimbursement requirements imposed by the relevant law take precedence over this voluntary refund processing schedule.

11. Model Withdrawal Form

You may use the following form to notify us of your decision to withdraw from an eligible purchase. Using this specific form is optional; any clear statement of withdrawal is sufficient.

To: Jelly Kvlt — support@jellykvlt.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

• Order number:
• Product(s):
• Ordered on:
• Received on:
• Name of consumer:
• Address of consumer:
• Date:

Please send your completed form or withdrawal statement to support@jellykvlt.com.

We will acknowledge your request and provide the appropriate return instructions.

If you have any questions about a return, refund or product issue, please contact support@jellykvlt.com.

We're always happy to help you find the appropriate solution.