Privacy Policy

Last updated: October 9, 2026

Jelly Kvlt operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services").

Our online store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, process and disclose your personal information when you visit our website, use our Services, make a purchase or another transaction, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing or disclosure of personal information, this Privacy Policy takes precedence for those matters.

Please read this Privacy Policy carefully to understand how your personal information is handled and which rights may apply to you.

1. Personal Information We Collect or Process

"Personal information" refers to information that identifies you or can reasonably be linked to you or another individual.

It does not include information that has been collected anonymously or de-identified so that it can no longer reasonably be associated with an identifiable person.

Depending on how you interact with our Services, where you reside and the applicable legal requirements, we may collect or process the following categories of personal information:

• Contact details: Your name, billing address, shipping address, telephone number and email address.

• Financial and payment information: Payment method, transaction information, payment confirmations and other relevant payment details. Complete payment card information is generally processed by our payment service providers rather than stored directly by Jelly Kvlt.

• Account information: Account identifiers, preferences, settings and other information associated with your customer account.

• Transaction and shopping information: Products you view, add to your cart, purchase, return or cancel, as well as your order history and shopping preferences.

• Communications: Information you voluntarily provide when contacting us, submitting a customer service request or otherwise communicating with Jelly Kvlt.

• Device information: Information about your device, browser, network connection, IP address and other technical identifiers.

• Usage information: Information about how and when you interact with our website, its pages, features and Services.

We collect and process only the information necessary or otherwise permitted for the purposes described in this Privacy Policy, subject to applicable law.

2. Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: When you create an account, place an order, subscribe to communications, contact us or otherwise provide your information.

• Automatically through our Services: When you visit or interact with our website, including through cookies, pixels and similar technologies where permitted.

• From service providers: When third-party providers process information to support our website, payments, order fulfillment, customer service or other operations.

• From business partners and other third parties: Where applicable and permitted by law, including services supporting advertising, analytics and other business functions.

3. How We Use Your Personal Information

Depending on how you interact with our Services, we may process personal information for the following purposes:

Providing, Personalising and Improving Our Services

We use personal information to provide our Services and perform our contractual obligations, including:

• Processing payments and fulfilling orders.

• Arranging production, shipping and delivery.

• Managing customer accounts and order histories.

• Sending notifications related to purchases, deliveries and other transactions.

• Processing returns, refunds and customer service requests.

• Remembering preferences and improving the shopping experience.

• Providing relevant product recommendations and improving our website.

Marketing and Advertising

We may use personal information for marketing and promotional activities, including:

• Sending newsletters and promotional emails where permitted.

• Sharing information about new products, collections and special offers.

• Displaying advertisements on our website and third-party platforms.

• Personalising advertising based on interactions with our website, where permitted by applicable law and your privacy choices.

Where consent is legally required for marketing communications or tracking technologies, we seek that consent before carrying out the relevant processing.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those messages.

Security and Fraud Prevention

We use personal information where necessary to:

• Authenticate customer accounts.

• Protect payments and transactions.

• Detect and investigate suspected fraud.

• Prevent unauthorised access and malicious activity.

• Maintain the security and reliability of our Services.

If you maintain a customer account, you are responsible for keeping your access credentials and authentication methods secure.

Communicating With You

We process personal information to respond to enquiries, provide customer support, manage requests and maintain our relationship with customers.

Legal and Regulatory Obligations

We may process personal information when necessary to comply with applicable laws, respond to valid legal requests, manage disputes, protect legal rights or enforce our contractual terms.

4. How We Disclose Personal Information

We may share personal information with third parties when necessary for legitimate business purposes, contractual obligations or other processing permitted by applicable law.

These third parties may include:

• Shopify: Our e-commerce platform and associated services.

• Payment service providers: To process and secure transactions.

• Production and fulfillment partners: To manufacture and prepare products ordered through our store.

• Shipping and delivery providers: To transport orders and provide tracking information.

• Technology and hosting providers: To maintain, secure and operate our website and Services.

• Customer service providers: To help us respond to enquiries and manage customer requests.

• Analytics and marketing partners: To measure website activity, improve our Services and deliver advertising where permitted.

We may also disclose personal information:

• When you request or authorise a particular disclosure.

• When necessary to comply with legal obligations or valid requests from public authorities.

• To protect our legal rights, investigate potential violations or prevent fraud.

• In connection with a business reorganisation or transfer, where applicable and permitted by law.

Personalised Advertising and Privacy Choices

Certain advertising services may use information about your interactions with Jelly Kvlt and other websites or merchants.

Depending on where you live, you may have the right to opt out of certain uses or disclosures of your personal information for targeted advertising.

You can review the available options through our Your Privacy Choices page.

5. Relationship With Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services to operate, maintain and improve the shopping experience.

Information submitted through our store may be transmitted to Shopify and relevant service providers, including providers located outside your country of residence.

We may use certain Shopify features that involve information obtained from your interactions with our store, other participating merchants and Shopify.

For these features, Shopify may act as an independent data controller and be responsible for certain processing activities and associated privacy rights.

To learn more about how Shopify processes personal information, please consult:

Shopify Consumer Privacy Policy

You may also manage certain rights relating to information processed by Shopify through the Shopify Privacy Portal.

6. Third-Party Websites and Links

Our Services may contain links to websites, social media platforms or other online services operated by third parties.

When you visit an external website, its own privacy policy and terms may apply.

We do not control the privacy or security practices of independent third-party websites and cannot guarantee the accuracy, completeness or reliability of their content.

Information you voluntarily publish on public or semi-public platforms, including social media, may be visible to other users or third parties.

We recommend reviewing the privacy settings and policies of any external services you choose to use.

7. Children's Data

Our Services are not intended for use by children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action, including deletion where required by law.

We do not knowingly sell or share the personal information of individuals under 16 years of age for purposes defined as such under applicable privacy laws.

8. Security and Retention of Your Information

We take reasonable organisational and technical measures, directly or through our service providers, to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of electronic transmission or storage can guarantee absolute security.

We recommend avoiding unsecured communication channels when sharing sensitive or confidential information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing customer accounts and fulfilling orders.

• Providing customer service and processing returns.

• Complying with accounting, tax and other legal obligations.

• Preventing fraud and maintaining security.

• Resolving disputes and enforcing contractual rights.

Retention periods may vary depending on the type of information, the purpose of processing and applicable legal requirements.

When personal information is no longer needed, we take appropriate steps to delete, anonymise or otherwise securely manage it in accordance with applicable law.

9. Your Rights and Choices

Depending on where you reside and the legislation that applies, you may have some or all of the following rights regarding your personal information:

• Right of Access: Request information about the personal data we hold about you and how it is processed.

• Right to Rectification: Request correction of inaccurate or incomplete personal information.

• Right to Erasure: Request deletion of personal information where the relevant legal conditions are met.

• Right to Data Portability: Request a copy of certain personal information in a structured, commonly used format, or its transmission to another provider where legally applicable.

• Right to Restrict Processing: Request that certain processing activities be restricted in circumstances provided by law.

• Right to Object: Object to certain processing activities, including direct marketing.

• Right to Withdraw Consent: Withdraw previously given consent where processing relies on consent, without affecting the lawfulness of processing performed before withdrawal.

• Right to Opt Out of Certain Advertising Activities: Where applicable, opt out of certain disclosures or processing considered a sale, sharing or targeted advertising under relevant privacy laws.

Advertising and Tracking Preferences

Where applicable, you can manage certain privacy choices through our Your Privacy Choices page.

We may also recognise Global Privacy Control (GPC) signals in accordance with applicable laws and our website's technical capabilities.

Learn more about GPC at globalprivacycontrol.org.

Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.

Even if you unsubscribe from marketing communications, we may still send essential transactional messages concerning your orders, account or customer service requests.

Exercising Your Rights

To exercise your privacy rights, contact us at:

info@jellykvlt.com

We may need to verify your identity before responding to certain requests.

Where permitted by applicable law, you may also appoint an authorised representative to submit requests on your behalf.

We will respond within the periods required by applicable data protection law.

We will not discriminate against you for exercising your privacy rights.

You may also manage certain rights concerning information processed independently by Shopify through the Shopify Privacy Portal.

10. Complaints

If you have a question or complaint about how we process your personal information, please contact us at:

info@jellykvlt.com

We will review your concerns and seek an appropriate resolution.

If you are not satisfied with our response, you may have the right to lodge a complaint with a competent data protection supervisory authority.

For individuals in the European Economic Area, a list of data protection authorities is available through the European Data Protection Board.

In Belgium, the competent supervisory authority is the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit).

11. International Transfers

Personal information may be transferred to, stored in or processed in countries outside your country of residence.

This may include processing by Shopify, payment providers, production partners, hosting providers and other service providers supporting our operations.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we rely on legally recognised transfer mechanisms when required.

These mechanisms may include:

• European Commission Standard Contractual Clauses.

• Equivalent safeguards recognised under applicable UK data protection law.

• Transfers to countries recognised as providing an adequate level of data protection.

• Other lawful transfer mechanisms permitted by applicable legislation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, website functionality, service providers, privacy practices or legal obligations.

Any revised version will be published on this website with an updated revision date.

Where required by applicable law, we will provide additional notice or obtain consent for relevant changes.

We encourage customers to review this Privacy Policy periodically.

13. Contact

If you have questions about this Privacy Policy, our handling of personal information or your rights under applicable data protection laws, please contact:

Jelly Kvlt
Belgium

Privacy and general enquiries:
info@jellykvlt.com

Customer support and order-related enquiries:
support@jellykvlt.com

For the purposes of applicable data protection laws, Jelly Kvlt is the data controller of the personal information processed under its responsibility, except where another organisation, such as Shopify, acts independently as a data controller for specific processing activities.